Terms of use

Contents

1. About these terms
2. Coggy is not medical advice
3. Who can use Coggy
4. Your account
5. Free trial and subscription
6. Your information
7. Backup and your keys
8. How to use Coggy
9. What belongs to us
10. Apple
11. Changes to Coggy
12. Ending your use
13. Our responsibility
14. Changes to these terms
15. Which law applies
16. Contact us

1. About these terms

Coggy is a wellbeing tracking app for iPhone, run from London, United Kingdom. In these terms "Coggy", "we" and "us" mean the people who make the app.

By creating an account or using Coggy, you agree to these terms. If you do not agree, please do not use the app.

These terms sit alongside Apple's standard licence agreement for apps (the "Apple Standard EULA"), which applies to every app you download from the App Store. If the two ever disagree about your licence to use the app, Apple's agreement wins on that point. How we handle your information is explained in our privacy policy.

2. Coggy is not medical advice

Coggy helps you record how you feel and spot your own patterns. It does not diagnose, treat, cure or prevent anything, and it does not replace a doctor, nurse or other health professional.

• Patterns and predictions are worked out from what you log. They can be wrong, especially if your cycle changes.
• Coggy is not a method of birth control or a way to plan or avoid pregnancy.
• The summary for your doctor is only a tidy copy of your own entries. It is not a medical record.
• The fasting timer is optional. It is not health advice. Talk to a health professional before you fast, especially if you are pregnant, have an eating disorder, take medication or have a medical condition.

If you feel unwell or worried, contact a health professional. In an emergency, call your local emergency number straight away (999 in the UK, 911 in the US). Never delay or skip care because of something Coggy showed you.

3. Who can use Coggy

You must be at least 18 years old. Coggy is made for iPhone and needs a compatible version of iOS. You are responsible for your own phone, internet connection and any costs your phone provider charges.

4. Your account

You do not need an account to use Coggy. Without one, everything stays on your phone only. If you want your record backed up, you can sign in from Settings with Sign in with Apple. We may add other ways to sign in later. There are no passwords.

• Keep your Apple Account secure.
• One account is for one person. Please do not share it or sign in as someone else.
• If you think someone else has got into your account, remove their device in the app and contact us.

5. Free trial and subscription

Coggy has a monthly plan and a yearly plan. Both start with a 30-day free trial.

Prices in other countries are set by the App Store and may include local taxes.

• Payment. Apple takes payment through your Apple Account, after your trial ends. We never see your card.
• Renewal. Your subscription renews automatically each month or year, at the price shown when you signed up, unless you turn renewal off at least 24 hours before the end of the current period.
• Cancelling. Only Apple can cancel a subscription. On your iPhone, open Settings, tap your name, then Subscriptions → Coggy. If you cancel during the trial, cancel at least 24 hours before it ends to avoid being charged. Deleting your Coggy account does not cancel your subscription.
• Refunds. Apple handles refunds. Go to reportaproblem.apple.com and choose the Coggy purchase. If you live in the UK or EU, you may also have legal rights to cancel or to a refund, which these terms do not take away.
• Price changes. If we change the price, Apple will tell you and, where the law or Apple requires it, ask you to agree before you are charged the new price.
• If you stop paying. Nothing is deleted. You can still open Coggy to see your history, export it or delete it. Tracking and new check-ins pause until you subscribe again.

6. Your information

What you record in Coggy belongs to you. We do not claim any ownership of it.

To run the app, you give us permission to store and send back your locked backup, and to work with your account and subscription details, but only to give you the service. We never sell your information, show ads or use your health information to train AI. The privacy policy has the full detail, including how to export or delete everything from inside the app.

7. Backup and your keys

Backup is off until you sign in from Settings. Once you do, it is locked (encrypted) on your phone before it reaches us. The key is kept in your iCloud Keychain and, once you have some history saved, in a recovery key we offer you.

We never hold your key, so we cannot open your backup and we cannot make a new key for you. If you lose access to your iCloud Keychain and lose your recovery key, your backup cannot be restored by anyone, including us. Please keep your recovery key somewhere safe, like a password manager.

Your phone holds the main copy of your record. If you never sign in, turn backup off, or lose your phone with no backup, your record may be gone.

8. How to use Coggy

Please use Coggy for yourself and in a fair way. You agree not to:

• break the law with it, or use it to harm, harass or trick anyone
• try to get into someone else's account or information
• attack, overload or probe our server, or try to get around its security
• copy, take apart, reverse engineer or resell the app, except where the law says you may
• send the server anything other than the entries and counts the app itself sends
• use Coggy to give medical advice to other people

If someone breaks these rules, we may suspend or close their account (see section 12).

9. What belongs to us

The app, its design, the character Coggy, the artwork, the words and the code belong to us or to the people who license them to us. You may not copy or use them beyond what is needed to use the app.

We give you a personal, non-transferable licence to use Coggy on your own iPhone for as long as you follow these terms and Apple's Standard EULA. The Coggy name and pictures are ours, so please do not use them in a way that suggests we run or approve something we do not.

10. Apple

These terms are between you and us. Apple is not a party to them and is not responsible for Coggy, for looking after it or for answering claims about it. Apple's role is set out in the Apple Standard EULA. Apple and its subsidiaries can enforce that agreement against you as a third party.

You must also follow Apple's rules for your Apple Account and the App Store.

11. Changes to Coggy

We keep improving Coggy, so features may change, move or go. We will try to give notice in the app before we remove something you rely on. We may sometimes pause the service for fixing or updating it, and we cannot promise it will always be available or free of errors. Coggy works offline, so your phone keeps working with your record even when our server does not.

12. Ending your use

You can stop using Coggy at any time. If you have signed in, you can close your account by going to Settings → Privacy & data and choosing delete. Remember to cancel your subscription with Apple too.

We may suspend or close your account if you seriously or repeatedly break these terms, or if the law requires it. Where we can, we will tell you why first and give you a chance to fix it. Even then, you will be able to export your record, unless the law or a court stops us.

When your account ends, sections 2, 7, 13 and 15 and anything else that is meant to carry on will carry on.

13. Our responsibility

Nothing in these terms limits or excludes anything the law does not allow us to limit. That includes our responsibility for death or personal injury caused by our negligence, for fraud, and your legal rights as a consumer.

Within that:

• We provide Coggy with reasonable care and skill, but we cannot promise it will be free of mistakes or that its patterns and predictions will be right.
• We are not responsible for decisions you make about your health or care based on what Coggy shows.
• We are responsible if we cause you a loss or damage that could reasonably have been foreseen when you started using Coggy. We are not responsible for losses that could not.
• We are not responsible for loss of your record that happens because you never signed in for backup, turned backup off, deleted it or lost every key (see section 7).
• We are not responsible for delays or failures caused by things outside our control, such as problems with Apple, your phone, your internet connection or our hosting provider.

14. Changes to these terms

We may update these terms, for example when we add a feature or when the law changes. We will update the date at the top. If a change matters to you, such as a change to your subscription, we will tell you in the app before it starts. If you keep using Coggy after a change takes effect, you agree to the new terms. If you do not agree, you can stop using Coggy and delete your account.

15. Which law applies

These terms are governed by the law of England and Wales. If you live in England, Wales, Scotland or Northern Ireland, you can bring a claim in the courts of the part of the UK where you live. If you live elsewhere, you may also bring a claim in your own country, and the consumer protection laws of your country still apply to you.

Please contact us first if something goes wrong. Most problems can be sorted out quickly.

16. Contact us

Questions about these terms: support@coggy.app